We respect your privacy and are committed to protecting the personal information you provide when ordering our handmade, book‑themed gifts. This privacy policy explains what data we collect, why we collect it and how we use and protect it when you place bespoke orders, request personalisations or sign up for updates.

When you buy or personalise a book‑themed gift we may collect information such as your name, email address, billing and delivery address (including postcode), telephone number, gift messages and any customisation details you provide. We may also collect images you upload for bespoke covers, order history, customer reviews and certain technical data from your device and browser through cookies and similar technologies.

Your data is used to process and fulfil orders, communicate about order status and delivery, produce personalised items, prevent fraud and improve our products and website. We may send marketing communications only with your consent and you can opt out at any time. Payment card details are processed securely by third‑party payment providers and we do not retain full card numbers on our systems.

We take appropriate technical and organisational measures to safeguard your information against unauthorised access, accidental loss or disclosure. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Where we share data with couriers, payment processors or other service providers, we ensure they adhere to comparable standards of protection and, if transfers occur outside the UK, appropriate safeguards are in place in line with UK data protection law.

You have rights in relation to your personal data, including the right to access, correct, erase, restrict processing, obtain a copy or object to certain processing, and to withdraw consent where processing is based on consent. To exercise your rights or for any privacy queries, please contact us at the email address provided on our website. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

Payments made through our website are processed by PayPal. We do not receive or store your full payment card details. PayPal processes personal information in accordance with its own Privacy Statement which customers can review through PayPal's website.

If you have any questions about this Pravacy Policy or how we handle your personal information please contact us via email Faeberrycottage@gmail.com.

Cookie Policy

We use cookies to ensure Faeberry Cottage runs smoothly and to provide a more personalised browsing experience. Cookies are small text files stored on your device; essential cookies enable core functions like keeping items in your basket and processing orders, while preference and customisation cookies remember your language and favourite styles (for example, vintage bindings or personalised inscriptions). We also use analytics cookies to help us understand how visitors explore the site and which bookish gift ranges are most popular, and marketing cookies to deliver relevant offers — some of these may be set by trusted third parties such as payment providers, social platforms and analytics services. You can accept or reject non‑essential cookies using the cookie banner or manage them through your browser settings; disabling certain cookies may affect the shop’s functionality and your ability to save custom items or use wish lists. By continuing to use the site you consent to our use of cookies as described, and you can read more or withdraw consent at any time in our Privacy & Cookies Policy or by contacting our customer care team.